Privacy Policy

Introduction

MetabolixMD ("we," "our," or "us") is dedicated to safeguarding your privacy and ensuring the security of your Protected Health Information (PHI). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website [www.metabolixmd.com] and utilize our telehealth services. By accessing or using our services, you agree to the terms outlined in this policy.

Information We Collect

Personal Information:

• Name, address, email, phone number, date of birth, and payment details.

Health Information:

• Medical history, treatment plans, prescriptions, and other health-related data.

Technical Data:

• IP address, browser type, access times, and pages viewed to enhance your user experience.

How We Use Your Information

• To Provide Services: Deliver telehealth consultations, process prescriptions, and manage appointments.
• Communication: Send appointment reminders, health tips, and respond to inquiries.
• Compliance: Adhere to legal obligations, including HIPAA regulations.

Disclosure of Your Information

• Healthcare Partners: Such as CASA Pharma RX and GAP (Grand Ave Pharmacy) for prescription fulfillment.
• Service Providers: Entities that assist with payment processing, IT support, and other operational services.
• Legal Requirements: When required by law or to protect our rights.
• Authorization: With your explicit written authorization, where required under HIPAA.

Data Security

We implement administrative, physical, and technical safeguards to protect your information, including:

• Encryption of data at rest and in transit.
• Secure servers and firewalls.
• Regular audits and access controls.

Our services are hosted on Amazon Web Services (AWS), which complies with HIPAA regulations to ensure the confidentiality, integrity, and availability of your PHI.

Your Rights

• Access: Request access to your personal and health information.
• Correction: Request corrections to any inaccurate or incomplete information.
• Deletion: Request the deletion of your information, subject to legal constraints.
• Accounting of Disclosures: Request a record of certain disclosures of your PHI as permitted under HIPAA.
• Restrictions: Request restrictions on how we use or disclose your PHI for certain purposes.
• Confidential Communications: Request communications through alternative means or locations.

Cookies and Tracking Technologies

We use cookies to enhance user experience. You can adjust your browser settings to refuse cookies; however, this may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

Changes to This Privacy Policy

We may update this policy periodically. We will notify you of significant changes by posting the new policy on our website.

Contact Us

For further assistance, please contact our support team: