Return & Refund Policy

Introduction

At MetabolixMD, we are committed to providing high-quality health and wellness products to support your weight loss journey. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth experience.

1. Eligibility for Returns

We accept returns under the following conditions:

• The product must be unopened, unused, and in its original packaging.
• Returns must be requested within 5 days of delivery of the products.
• A valid proof of purchase (order number, receipt) is required.
• Only purchases made through our official website [www.metabolixmd.com] are eligible for returns.

Non-Returnable Items:

• Opened, used, or tampered products.
• Products purchased on sale, promotional offers, or with discount codes.
• Digital products, gift cards, and consultation services.
• Items damaged due to misuse, improper storage, or external factors.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Support: Email us at consultant@metabolixmd.com with your order details and reason for return.
2. Receive Return Authorization: Our team will review your request and provide a Return Authorization Number (RAN) along with return instructions.
3. Pack the Item Securely: Ensure the product is in its original, unopened packaging and packed securely to prevent damage during shipping.
4. Ship the Return: Send the package to the provided return address using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item received, damaged on arrival).
5. Confirmation & Processing: Once we receive your return, we will inspect the item and notify you of approval or rejection within 5-7 business days.

3. Refund Process

If your return is approved:

• Refunds will be issued to the original payment method or as store credit, based on your preference.
• Refunds are typically processed within 7-10 business days after return approval.
• Original shipping fees are non-refundable, except in cases where we made an error.

Exceptions & Special Cases:

• Damaged or Defective Products: Contact us within 48 hours of delivery with clear photos of the product and packaging for a replacement or full refund.
• Lost or Stolen Packages: We are not responsible for lost or stolen packages once they are marked as delivered by the carrier. Please contact the shipping carrier for resolution.
• Subscription Orders: Refunds for subscription-based products are not available once an order has been processed.
• Allergy or Adverse Reactions: If you experience an adverse reaction to a product, please contact our support team immediately for assistance.

FAQs

Q1: Can I return a product if I changed my mind?

A: Yes, as long as it is unopened, unused, and within 30 days of purchase.

Q2: Who covers the return shipping cost?

A: Customers are responsible for return shipping costs unless the return is due to a mistake on our end. Shipping charges apply as per company policy.

Q3: How long does it take to receive my refund?

A: Refunds are processed within 7-10 business days after approval. Your bank or payment provider may take additional time to post the refund.

Q4: Can I return a product if I have an allergic reaction?

A: Due to health and safety regulations, we cannot accept opened or used products. Please consult your healthcare provider before use.

Q5: What if my order arrives damaged?

A: Contact us within 48 hours of delivery with photos, and we will provide a replacement or refund.

For further assistance, please contact our support team: